Support Agreements

Having a PhoneControl support & maintainence agreement in place ensures you always have PhoneControl running at its optimum. As well as software upgrades and discounted on site visits' from our qualified technicians, you also recieve:

Assistance priority:
Customers with a support agreement receive priority response from the PhoneControl Helpdesk.

Telephone Helpdesk support:
Customers with a support agreement can call the 1300 655 625 help line at the cost of a local call.

Software upgrades:
Customers with a support agreement receive a new version of the software when released during the maintenance period.

Standard Carrier Tariff Updates:
Carriers constantly change their rates. Customers with a support agreement can  download the latest tariff tables from our website using their customer ID.

Numbering Plan Updates:
The Australian numbering plan is constantly expanding; new area-codes, prefixes and mobile telephone numbers are added.

Charge Point Relocations:
Exchanges move and area-codes can change impacting the way carriers charge phone calls. Regularly downloading the latest tariff tables guarantees correct costing of calls

 
     
     
     
     
     

Remote Support:
It is highly recommended that remote access is given to the PhoneControl Technical support team. Remote support can be provided via way of a remote connection to the Server/Computer running PhoneControl as long as access permissions are granted.
PhoneControl use Log Me in as the main remote support tool this requires internet access to the PC/Server running PhoneControl.
Other remote programs used
Commonly used programs used to provide remote support are:
Windows XP remote Desktop Connection (IP Connection)
VNC (IP Connection)
Pc Anywhere (IP Connection or Modem)

Remote support allows the PhoneControl support team to better diagnose – if a problem occurs and in 90% of cases users issues can be resolved without a site visit.