The following is a list of frequently asked questions about PhoneControl products

• Why are 190 InfoCalls charged at a high rate?
• Why are some Operator Service calls charged at a high rate?
• How do I apply a mark up or a discount on different call?
• We have our own negotiated carrier rates. How do I implement this into PhoneControl?
• Will PhoneControl still work if meter pulses are removed from the PABX?
• My PhoneControl report does not show incoming calling identification ("incoming CLI"). Why?
• How do I transfer PhoneControl from one computer to another?
• What are the Communication Settings of my PABX? How do I configure these settings?
• How do I save a report that I have just defined and run it again later?
• Calls that are less than 30 seconds are not charged. Why? How do I change this?
• My carrier's telephone bill and PhoneControl's report state very different figures. Why?
• I have changed/upgraded my PABX, but PhoneControl does not report on my call data anymore. Why?
• I have reinstalled/upgraded my PhoneControl software and I cannot see a "phone icon" next to the dates in the Select Dates screen. Why?
• Call details are not reported correctly. Why?
• How do I register PhoneControl?