Product Features

• Best Australian developed call costing system for the hospitality Industry.
• Interfaces with all leading Front Office & Property Management systems.
• Calculates the cost and/or simulates meter pulses for all telephone, internet, modem and fax calls.
• Compatible with all PABX and Voice-over-IP based telephone systems.
• Allows you to define your own standard Rates, Surcharges & Mark-ups, plus allows you to define individual rates for different extensions.
• Support s multiple carrier rate and tariff tables.
• Comes with extensive Call Accounting features to monitor and analyse telephone traffic, including the internal extensions.
• Cost allocation reports by cost centre or department.
• User defined report content; decide what information you need and store the new report settings as one of YOUR standard reports.
• Fast-search directory database, containing information about all extensions, but which can also be used to store room & staff information as well as cost disbursement data.
  
• Over 500 PhoneControl Affinity systems installed in Australia !!!

Reporting Features

• Advanced Report Generator allows the creation of virtually any report.
• The 25 most commonly used reports are already pre-defined.
• PhoneControl can automatically distribute any text reports by email.
• With the Multi-user option the application can be shared over WAN and LAN.

Configurable Report Types:

• Detailed text - Allows generation of text reports with a single line for each call, including date, time, extension, dialed number, destination, duration, cost, etc.
• Summary text - Summarises totals and averages of amount, duration and cost by the selected items, such as sites, departments, trunks, call types, etc.
• Organizational Summary text - Gives a break-down of the telephone traffic over the organisation; Summarises by departments, sections and individuals.
• Traffic Analyses - Generates a histogram style presentation of trunk usage.
• Real Time Graphical - Presents ‘LIVE‘ call data on screen in real-time graphs
• Graphical Report - Displays selected historical data in graphical report.
• Dispersion - Generates the geographical call dispersion on a globe or map.
• Frequency - Shows the frequency of selected call items, e.g. most expensive.
• Real Time Detail – shows ‘ LIVE ‘ call exceptions and alarms in real time.

Directory Features

• Comes with a ready made, but fully customisable Telephone Directory.
• Easy to configure; import/export, add, modify or delete any field or user.
• Unlimited Database size; add all possible details for every extension.
• Multi-user option; share the Directory contents over your WAN or LAN.
• Internal notes and messages system.

Task Scheduler

• Automate PhoneControl with the wizard based task scheduler to set-up tasks, such as report generation, import/export directory data and external applications.

Call Data Collection

• Automatically detects PABX communications settings and displays raw data.

Account Codes

• Assign your own Account codes with surcharges, mark-ups and PIN-numbers.

Download the PhoneControl Affinity Product Features